Responsible Service
Of Alcohol (RSA) Certificate
Exceptional training at a price you'll love!
Online, nationally recognised and valid across most Australian states and territories.
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If you manage a business and need to enrol multiple employees, contact us below.
Contact UsRecognised In Most States
Online Training Course
Start Today, Finish Today
You have 12 months to complete the course. But the course only takes most students a few hours from start to finish!
Save time with a Video Assessment
Fast Processing Times
Receive your Statement of Attainment within days, or even faster with our Express Certification option.
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Get Your RSA certificate Fast
Many of our students need to obtain or renew their RSA certification quickly to snap up a job offer. Sign up and start immediately, complete the lessons and quizzes at a time that suits you, and do your practical assessment at any time on any device. Our assessors will review your materials within a few days of submission, and issue your Statement of Attainment the same day that the review is complete. If you need your assessment processed even faster, consider adding Express Certification to your order during checkout. Learn more.
The simple interactive lessons are easy to use, and you can stop and start as many times as you like.
Overview
The Responsible Service of Alcohol (RSA) course is designed for anyone who intends to sell or serve alcohol in Australia. It can be taken as a stand-alone course and there are no prerequisites for this training. It is currently recognised as meeting all legal requirements in Queensland, Western Australia, South Australia, the Australian Capital Territory and the Northern Territory, with more states coming soon.
Course Content
The content of the course ensures that individuals are aware of their responsibilities as an alcohol server or seller, and provides comprehensive information about alcohol laws and techniques for keeping customers safe. At the end of the course, students are expected to be able to identify customers at different stages of intoxication and handle difficult situations such as checking ID, slowing down service, stopping service and asking customers to leave the premises.
Course Outline
The Responsible Service of Alcohol (RSA) course is broken down into 16 interactive lessons:
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Lesson 1 - The social impacts of alcohol and RSA responsibilities
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Lesson 2 - The impacts of alcohol on the body
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Lesson 3 - Blood alcohol concentration and the factors that affect it
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Lesson 4 - Calculating and serving standard drinks
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Lesson 5 - The signs of intoxication
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Lesson 6 - The duty of care concepts and principles of harm minimisation
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Lesson 7 - Myths that exist around sobering up
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Lesson 8 - The laws related to alcohol in Australia
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Lesson 9 - The agencies that exist to enforce alcohol laws
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Lesson 10 - Acceptable and unacceptable IDs
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Lesson 11 - The steps to take when checking IDs and verifying age
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Lesson 12 - The correct procedures for verifying IDs
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Lesson 13 - When to stop service to intoxicated customers
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Lesson 14 - The techniques and practices for stopping service
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Lesson 15 - How to get your customer home safely and transport options
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Lesson 16 - Organisational policies and procedures relevant to the responsible service of alcohol
Assessment
The assessment for the Responsible Service of Alcohol (RSA) course has four parts:
Part 1 - Lesson Quizzes
At the end of each lesson, you need to complete a multiple-choice quiz. Once you have scored 100% you are able to move on to the next lesson. You have five attempts at each quiz, but don't worry if you use up all your attempts – just get in touch and we can help you out at no extra charge!
Part 2 - Case Studies
There are two case studies to complete in the course. The purpose of these is to check that you can apply what you've learnt to a real-life situation. Simply read the text and answer a series of multiple-choice questions about the best way to handle the scenarios.
Part 3 - Reading Activity
There is a reading activity on understanding in-house policy documents. Simply download the PDF from the course page and then complete the multiple-choice quiz.
Part 4 - Video Assessment or Observer Report
The legal requirements for Responsible Service of Alcohol (RSA) training specify that you need to demonstrate certain tasks correctly. We offer two options for this - a video assessment or an Observer Report.
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Video Assessment. If you’re new to the industry you’ll need to complete a video assessment in which you interact with our easy-to-use pre-recorded videos through a series of scenarios. You can do this on any device which has a webcam and microphone, and you can complete this assessment at any time and place that suits you. It’s best to complete the video assessment after finishing all lessons and quizzes in the course to ensure you understand the requirements of the assessment properly.
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Observer Report. If you've been working in the industry and serving alcohol to customers within the last 12 months, you can nominate an Observer to report on your skills. Your Observer will need to complete the form provided. This is the simplest option for those alcohol servers or sellers looking to renew their RSA certificate quickly.
One of our qualified assessors will assess the Observer Report or video and provide your results.
Quality Assurance Process
As part of our quality assurance process, we reserve the right to contact you or your nominated observer to conduct a competency conversation or verification of assessment prior to awarding certification.
Unit of Competency
The Responsible Service of Alcohol (RSA) course is applicable to servers or sellers of alcohol and meets the Australia-wide legal requirement for RSA training. However, this course is currently only approved for those people working in Queensland, Western Australia and the Northern Territory.
The unit of competency attained upon successful completion of the course is SITHFAB021 - Provide responsible service of alcohol (this supersedes old unit SITHFAB002 - Provide responsible service of alcohol).
SITHFAB021 - Provide responsible service of alcohol is from the Tourism, Travel and Hospitality Training Package.
FAQ
We're here to help! Our most frequently asked questions about the Responsible Service of Alcohol Course are listed below.
The Responsible Service of Alcohol (RSA) course is suitable for anyone in Queensland, Western Australia, South Australia, the Australian Capital Territory or the Northern Territory that sells or serves alcohol as part of their job. In fact, it's a legal requirement that all alcohol servers hold a current and valid RSA certificate.
Most people who hold their RSA certificate work as bartenders in pubs, bars or restaurants. However, there are many other jobs that include alcohol service, and therefore Responsible Service of Alcohol training is required. Such jobs include flight crew, people who work in aged care, certain catering employees, and bottle shop employees.
The Responsible Service of Alcohol (RSA) course offered by Food Safety First has been designed to meet the legal requirements for alcohol servers whatever the industry, whilst also ensuring that alcohol servers and sellers are well-trained on how to prevent alcohol-related incidents in the workplace.
The course has been designed so that you can complete it at your own pace and the duration of the course varies depending on your existing knowledge of alcohol service and your English ability.
On average, most people complete the lessons and associated quizzes within about three to four hours. The practical parts of the assessment take around half an hour to complete. But the overall duration really depends on you, your learning style, and whether you need any extra assistance with the course content.
It’s not unusual for students to sign up and complete the course on the same day, but we do give you up to twelve months to complete everything.
Don’t forget that you don’t need to do the entire course in one go – you can log on and log off as many times as you need. Some students choose to study for half an hour each day or an hour per week until they’ve finished.
When you've completed all of the quizzes and finalised your video assessment or Observer Report, you need to complete a form on the course page called the ‘Final Submission’.
Once you've done this, we will process your assessment within a few business days. You will then receive a copy of your Statement of Attainment by email. If you need your assessment processed even faster, consider adding Express Certification to your order during checkout. Learn more.
In order to complete this course you should be able to perform everyday tasks such as:
- Reading and responding to online postings in chat rooms
- Reviewing and discussing news items with others
- Following a recipe
If you have any concerns about whether you have the skills required to participate in this course, please contact us and we'll be happy to discuss your requirements.
If you are concerned about the language, literacy or numeracy requirements of this course, or if you require additional support during the enrolment and course delivery process then we encourage you to contact us in order to discuss your individual needs with a student support representative.
Upon enrolment we give you 12 months of access to complete everything, and you can start and stop as often as you'd like.
Business Enquiries
If you manage a business and need to enrol multiple employees, contact us and we'll be in touch soon.
Contact UsReady to get started?
With Food Safety First, enrolment is quick and easy.
The Food Handling Certificate course is suitable for anyone that prepares, handles or serves food as part of their job. In fact, it is a legal requirement in Australia that all Food Handlers are trained in food safety.
Example jobs could be chefs, kitchen hands, serving staff or people working in food factories. But there are lots of other jobs where food handling may not be the main focus but is a part of the role. For example, child care or aged care workers may serve food to people in their care. Service station attendants may be responsible for the sale of pies and sausage rolls. In any job where food handling takes place, food safety training is a must.
The Food Handling Certificate (Level 1) course has been designed to meet this legal requirement, whilst also ensuring that Food Handlers are well trained on how to prevent food safety incidents in the workplace.
The course has been designed so that you can complete it at your own pace and the duration of the course varies depending on your existing knowledge of Food Safety and your English ability.
On average, most people complete the lessons and associated quizzes within about three to four hours. The other parts of the assessment can take anywhere between ten minutes to two hours depending on who you choose to complete your Observer Report and whether you need any extra assistance with the course content.
It’s not unusual for students to sign up and complete the course on the same day, but we do give you up to twelve months to complete everything.
Don’t forget that you don’t need to do the entire course in one go – you can log on and log off as many times as you need. Some students choose to study for half an hour each day or an hour per week until they’ve finished.
A Food Handler is anyone that prepares, handles or serves food as part of their day-to-day job. There are many professions that handle food in some capacity even if it is not the main focus of their job and under Australian law, they must be trained in food safety.
A Food Safety Supervisor is a little different. In many parts of Australia, including Queensland, New South Wales, Victoria and the Australian Capital Territory, it is a legal requirement that at least one person from every food business is nominated as a Food Safety Supervisor. This is necessary in order for food businesses to obtain a food business licence, which is required to operate legally.
Food Safety Supervisors need to undertake more comprehensive food safety training than Food Handlers. This training can also delivered via an online short course. Food Safety Supervisors require Level 1 and Level 2 training - whereas Food Handlers only need Level 1 training, or it's equivalent.
Often those embarking on Food Safety Supervisor training have already done Level 1 and only need to complete the Level 2 part of the course.
Food Safety First offer both Food Safety Supervisor (Level 2) and Food Safety Supervisor (Level 1 & 2) training, as well as the Food Handling Certificate (Level 1) course.
When you've completed all of the quizzes and finalised your Observer Report, you need to complete a form on the course page called the ‘Final Submission’. This only takes about five minutes - we need to ask you a few questions and confirm that you completed the course without assistance.
Once you've done this, we will process your assessment within 1-2 business days. You will then receive a copy of your Statement of Attainment by email. And if you requested a copy to be posted to you, we will print this onto premium certificate paper and you should receive that a day or so later too.
If you are concerned about the language, literacy or numeracy requirements of this course, or if you require additional support during the enrolment and course delivery process then we encourage you to contact us in order to discuss your individual needs with a student support representative.
In order to complete this course you should be able to perform everyday tasks such as:
- using an instant messenger tool
- sending SMS text messages
- responding to customer complaints
- reading weights on a digital scale
If you have any concerns about whether you have the skills required to participate in this course, please contact us and we'll be happy to discuss your requirements.
Upon enrolment we give you 12 months of access to complete everything, and you can start and stop as often as you'd like.